What should I look for in an industrial vacuum cleaner? If you’ve been following our posts on what to look for in an industrial vacuum cleaner, you’ll know about the thousands of variations out there. Hopefully we’ve been able to help you narrow the choice down a bit.
In our previous instalment, Part 3, we looked at how easy a industrial vacuum cleaner should be to use, the build quality, so that it keeps performing, and the importance of knowledgeable sales staff to guide you to the best machine for you. You can also browse back to Part 2 and Part 1, for more guidance on choosing an industrial vacuum cleaner. In this last article, we’ll be looking at the importance of good after-sales service, and what other users have to say.
After sales service
Your vacuum cleaner’s going to have to put up with a lot and you’re likely to need a bit of support at some point to get some spares, service it, or replace some worn-out parts.
It’s therefore great to have the peace of mind that the company behind it is available to help when you need them. Having a real, human customer service team to turn to if you have a problem can be worth its weight in gold and minimise downtime.
We have a team of knowledgeable support technicians who can advise you with troubleshooting at any time. And remember – we design and make the Big Brutes ourselves, so we know every nut, bolt and washer that goes into making your industrial vacuum cleaner. We aim to support every Big Brute we’ve ever sold, even ones bought in 1986, so you won’t ever be left on your own.
What do Other Customers Think?
Does your industrial vacuum cleaner provider offer references and testimonials to back up their claims?
It’s always great to hear from other customers who have used the same product before – so ask for a case study or testimonial to help you make your purchase decision. You can read many Big Brute case studies on our website from names such as Ealing Studios, who use a Big Brute to clean up their sound stages, Java Republic, who keep their coffee roastery spotlessly clean with their Big Brute, and Lanes Group Rail Division, whose Big Brute is speeding up maintenance and reducing downtime on the London Underground.
We’ve been selling Big Brutes since 1986 into virtually every industry across the world. Chances are someone out there in your industry is already reaping the benefits of a Big Brute. So even if you’re not sure a Big Brute can help, have a chat with us. We might have Big Brutes out there already doing exactly what you want.
Next Steps
Whatever the mess you’re faced with, if you think that an industrial vacuum cleaner is the right tool to help you clean it up, it’s definitely worth shopping around. Price will always be a factor, but so many other factors come into play.
If you get stuck, consider the biggest, meanest and most powerful industrial vacuum cleaner of them all, the Big Brute. Our friendly sales consultants are ready to help you make the right choice – and one which will stand you in good stead for decades to come.
Telephone: 01223 88 22 22
Email: info@bigbrute.co.uk
